Role: Customer Experience Manager
Career Experience: Guest Relations – Hilton | Reception Supervisor – Raddison | Front Office Supervisor – Shangri-la | Housekeeping Supervisor – Raffles
Qualifications: International Hotel and Tourism Management | Johnson & Wales University, Providence
What’s the biggest challenge you’ve faced working at Aaron Wise?
One of the most exhilarating challenges I’ve encountered during my tenure at Aaron Wise is undoubtedly the task of nurturing a fresh team right in the heart of the action. Picture this: a bustling period, akin to a whirlwind of activity, where every day is an epic adventure. The unexpected hurdles that surface in the blink of an eye have become my adrenaline rush. It’s like a real-life puzzle, a dynamic test of my problem-solving prowess, and an opportunity for growth at every turn. It’s safe to say that I’ve come to relish these dynamic moments that keep me engaged and energized.
What do you enjoy the most about your role?
My role is more than a job; it’s a platform for me to weave magic and create unforgettable moments for our guests. What truly thrills me is the chance to harness my finely honed skills and extensive knowledge to craft a positive impact on the guest experience. It’s akin to being an artist with a canvas, constantly blending elements to create a masterpiece. Whether it’s ensuring seamless check-ins, perfecting every detail of a guest’s stay, or crafting delightful surprises that leave a sense of wonder, every day is a chance to be a part of something extraordinary.
What is your proudest achievement in your career?
One memory that never ceases to bring a heartfelt smile to my face is the day I received a thank-you certificate directly from the White House. It’s not just a piece of paper; it’s a symbol of dedication, meticulous attention to detail, and a relentless pursuit of excellence. This momentous recognition was bestowed upon me during my tenure managing the stay of President Obama’s team at a remarkable hotel in the sunshine state of Florida. It signifies that in the world of hospitality, every guest interaction, every detail, and every touchpoint can be an opportunity to create something truly exceptional. For me, it’s the extraordinary moments that make the journey in this industry truly remarkable.