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Terms and Conditions

1.1 In these conditions the following words have the following meanings:

Company: AARON WISE LTD and it’s trading divisions only that provides the Services to the Client

Client: any person, firm or company who enters into a contract for the provision of Services with the Company

Contract: any contract between the Company and the Client for the purchase of the Services (more specifically arranging short term letting of Property) incorporating these Conditions;

Property: any property which the Company has agreed to let to the Client and which forms part of the Contract.

Services: the services agreed in Contract to be supplied to the Client by the Company (including all services ancillary thereto and any part or parts of them)

1.4 In these conditions headings will not affect the construction of these conditions.

1.1 Your Booking

  • Any booking, howsoever made, will only come into existence when payment has been made in full and your confirmation has been dispatched by us.
  • No specific apartment can be booked unless otherwise agreed.
  • All pictures, descriptions, brochures, images and any other marketing information produced by the company is provided in order to give an idea of the type of services provided and an idea of the quality and finish of the apartments. None of the above will form part of a contract between the client and the company.
  • Restrictions may apply in relation to, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
  • All guest names and contact telephone numbers are required at the time of booking including whether they are adults or minors.
  • As soon as your confirmation and invoice are received, please check the details carefully.  If anything is not correct you should tell us immediately.  However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation.  If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

1.2 Special Requests

We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

2.1 Payment

Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made.

All Payments should be made in GBP and no other currency will be accepted.

Payment will be taken in full at the time of booking and card details will be stored for any further charges for services provided or damages.

  • No payment shall be deemed to have been received until the Company

has received cleared funds.

2.2 Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges “(see cl.12.).  These may be payable direct to the preferred supplier in some instances.

These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.

3.1 Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change.  Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.  VAT is charged at the rate in force at the time of booking.

4.3 Extensions

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.

Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.

6.1 Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked.  Therefore you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

9.1 Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation.  They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy.  No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).

We cannot guarantee an exact apartment number prior to arrival.

The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments. The maximum people per double bed is 2, and per single bed is 1.

9.2  Arriving and Departing

Apartments are available from 3pm on the day of arrival to 11am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed.

9.3  Access to Your Apartment

Pin entry details will be provided to you (via your booker where applicable) prior to arrival. The apartments do not have reception desks and you will be given a code to enter the building and details of apartment pins once your booking is confirmed and prior to your arrival. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure.

9.4    Departure

The procedure for departure will be confirmed on arrival and will also be confirmed in literature within the apartment.

10.1 Facilities and Services

  • Cleaning: Your apartment is cleaned weekly.  The day your cleaning is scheduled will be advised on arrival.  Weekly housekeeping includes linen/towel change and general cleaning.

• Maintenance:  Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your apartment to carry out essential maintenance.  We will normally give you 24hours notice except in the event of an emergency when we require immediate access.

  • Internet Access: Information about Internet access will be provided at time of booking and on arrival. Access is subject to the Aaron Wise acceptable use policy which in the interest of fairness and to ensure the best service for all guests limits the data download to a maximum limit of 5GB. At peak times the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the Internet, both internally and externally. Aaron Wise ltd recommends that activities requiring increased bandwidth such as Skype, Movie/TV streaming is limited at these times. A support service is available to assist guests connecting to the Internet but if in Aaron Wise’s opinion the fault is deemed to be with the guest’s equipment no support can be provided. Guests must not interfere, move or  disconnect any equipment relating to the provision of the Internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and Aaron Wise reserve the right to pass on any record to the authorities should Aaron Wise be made aware of any such use.  Aaron Wise reserves the right to disconnect a guest at any time without notice if, in Aaron Wise’s opinion they breach any of these terms and conditions (including exceeding the download limit) or fail to pay for the connection at the agreed rate.
  • Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property.  Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

• Management Services:  Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.

11.1 Guest Responsibility

Guests are expected to comply with any regulations for use of the apartment. These are available on arrival usually in the Guest Information Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

• Smoking: Smoking is not permitted in any apartment or apartment building.

• Pets: Pets are not allowed in any apartment or apartment building.

  • Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 11pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint.
  • Age Restrictions: In order to ensure our guests enjoy a stay free from disturbance, at Aaron Wise operated apartments, non-corporate bookings may not be accepted from any paying guests under the age of 18.  Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
  • Visitors: Guests are responsible for their visitors. Non residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.

• Damage: Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance.  Any damage to the apartment will be charged in full.  In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.

  • Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
  • Lost Property:  All your possessions should be removed from the apartment on the date of departure.  We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date.  Email:  services@aaronwise.co.uk for enquiries relating to lost items.

As a guide additional charges include, but is not limited to the following:

• Breakages, loss or damage to the apartment or any of its contents

• Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred – £150

• Outside of working hours which are 9am – 6pm – meet and greet – £20

• Extra bed

• Other services e.g. dry cleaning, laundry, extra cleaning are available on request

16.1 Privacy

We may use your contact details to tell you about our services and apartments including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by emailing services@aaronwise.co.uk.  All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our Site Terms, is incorporated into these conditions.

17.1 General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately.  These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.