Do you offer luggage hold services?
We offer luggage storage for £5 prior to or after your stay, within office hours (9:00 AM to 5:00 PM). Our office (Wise Stay) is located on 45-47 Fitzhamon Embankment, CF11 6AN. Press the door bell located outside the yellow
Housekeeping Schedule
During your stay a full-service clean will be scheduled on the seventh day of your stay. Should you require additional cleaning services, please inform us in advance. Such requests will incur an extra charge of £30.
Fire Actions & Alarm Test
For your reference, our weekly fire alarm tests take place every Monday between 11:00 AM and 1:00 PM. If you hear the alarm sound for a brief duration, rest assured that it will be promptly silenced by a staff member.
Can I request an additional bed/cot?
we do not currently offer additional pull-out beds, sofa beds or cots. Guests are welcome to bring a travel cot if required.
What size/type of beds do the apartments offer?
Most of our beds are UK king-size, however, there are some units with exceptions. Please see the details of these below: 62 Plantagenet – All units have full UK-size double beds, apart from studio 1 which has a small double.
What kitchen facilities do the apartments have?
17, 57 & 51 Fitzhamon (ex studios) – All apartments have fully fitted kitchens, including a full-sized fridge-freezer, washing machine, dishwasher, microwave and an oven with hobs. 51 Fitzhamon Studios – Mini Kitchen which features cooking hobs, combination microwave, mini
Does my apartment have air conditioning?
Our newest apartments, 51 Fitzhamon, are all fitted with air conditioning. The one-bedroom and two-bedroom apartments have airconditioning in both the bedrooms and the living space. We provide fans for the comfort of our guests in all our other properties.
What is the latest time I can book for a same day arrival?
You can book with us until 4pm through our website for a same-day arrival. You can also call our office on 02920 782 782 and book directly over the phone during office hours, 9am to 5pm.
I’ll be arriving late, is there any restrictions to the time I can arrive?
There are no restrictions on arrival time as the property is self check-in. You will receive pin codes to access the front door of the building and your apartment door one day prior to your arrival. You can use this
Where do I find my check-in instructions?
We send you all of your check-in information email a day prior to your arrival. This will include your apartment number and 4 digit code to access the front door and apartment door. As soon as your room is ready